299k Privacy Policy — Your information is safe with us

299k is one of Bangladesh's most trusted online gaming and betting platforms. We believe protecting your privacy is one of our most important responsibilities. This Privacy Policy explains what data 299k collects, how it is used, who it may be shared with, and how you can stay in control of your information.

This policy applies to the 299k website (299k.win), mobile app, and all related services. By using the 299k platform, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this policy, please contact us before continuing to use the platform.

299k collects your data through various methods. We categorize the data we collect into three types:

a) Directly Provided Information: When you register, make a transaction, or get in touch with us at 299k, you provide the following information:

• Name, date of birth, and national ID number
• Mobile number and email address
• Banking & mobile banking account details (bKash, Nagad, Rocket)
• Residential address and district
• Password and security question answers

b) Automatically Collected Information: Certain information is recorded automatically while you use the platform:

• IP Address & Device Information
• Browser type, operating system, and language settings
• Time spent on the platform and pages visited
• Betting history and gaming activity logs
• Data Collected via Cookies and Tracking Pixels

c) Information Received from Third Parties: Limited information may occasionally be obtained from trusted third parties for identity verification or fraud prevention purposes.

299k uses your data only for legitimate and necessary purposes. The table below outlines the reasons we process your information:

299k never sells your personal data. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the minimum required information is shared with mobile banking partners such as bKash and Nagad to process deposits and withdrawals.
• Identity Verification Agencies: As part of the KYC process, data may be shared with approved verification agencies.
• Technology Service Providers: Server hosting, data analytics, and cybersecurity providers may access data within defined limits.
• Legal Authorities: Providing data in response to a valid court order or lawful request from a law enforcement agency is a legal requirement.
• Game Providers: For Live Casino and slots games, limited data is shared with game providers solely to facilitate gameplay.

The 299k platform uses cookies to enhance your experience. Cookies are small files stored in your browser. We use three types of cookies:

• Essential Cookies: Required to maintain login sessions, ensure session security, and keep core site functions running. Disabling these cookies will prevent the site from working properly.
• Functional Cookies: Used to remember your language preference, display settings, and personalized experience.
• Analytics Cookies: We analyze which pages are visited most and how long users spend on them to continuously improve our services.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features on 299k to stop working.

299k follows the highest industry standards to protect your data. The key components of our security framework are:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & DDoS Protection: Advanced systems in place to prevent unauthorized access and cyber attacks.
• Regular Security Audits: Regular system audits conducted by independent security experts.
• Staff Training: Our staff receive regular training on data handling and privacy practices.

299k retains your data only for as long as necessary. Retention periods vary depending on the type and purpose of the data:

• Account Information: For the duration your account is active, and up to 5 years after it is closed.
• Transaction records: A minimum of 5 years, as required by law.
• Communication history: Support tickets and chat logs for 2 years.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Inactive Accounts: Accounts with no activity for 2 years are marked as inactive.

Upon receiving an account deletion request, we will delete all personal data within the designated timeframe, except where retention is required by law.

299k believes every user should have full control over their own data. You have the following rights:

299k is strictly an adults-only platform. No one under the age of 18 may register or use the services on 299k.

• Age verification is mandatory at the time of registration.
• Age verification through a National ID card or passport is required as part of the KYC process.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.
• If a parent or guardian believes their child has created an account, please notify us immediately.

299k reserves the right to update this Privacy Policy when necessary. If changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered mobile number or email address.
• A notification will be displayed each time you log in to the platform.
• Continued use of the platform after an update takes effect constitutes acceptance of the revised policy.

If you object to any policy changes, please withdraw your balance and notify our support team before closing your account.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. We are always ready to assist you in Bengali.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response time: Typically within 24 hours